Shipping Agreement, "Free Shipping" Terms, and Inspecting Your Freight for Damage
Last Updated: 10/17/2018
Free Shipping Defined
Our free shipping offer is available to products advertised by a "Free Shipping" icon within the 48 contiguous United States.
Offers of Free Shipping as denoted by an " * " may have additional fees and charges applied. Refer here for more details.
Under the Free Shipping Agreement, you are responsible for:
Protect Yourself, Inspect Your Shipment!
We take extra steps to make sure your item is delivered in perfect condition but sometimes freight damage occurs. Please thoroughly inspect your shipment at the time of delivery.
If part of your shipment is missing, or if any box has any sign of possible damage, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Shortage" or "Product Damaged" clearly on the sheet the delivery agent asks you to sign. Feel free to take pictures of the damaged boxes to document the damage. Taking these steps simply insures that if there is any damage, it will be easy to take care of the problem.
Failure of customer to mark the delivery agent's sheet for shortage or damage will result in forfeiture of any product replacement.
IMPORTANT - Items not in their original packaging are not returnable for refunds or replacements. DO NOT DISCARD THE SHIPPING MATERIALS/PACKAGING FOR YOUR ORDER.
General Shipping Information -
We will ship your order using the fastest, safest, and most reliable shipping method possible. We have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. We recommend you to track your package online or on the phone with the freight carrier. Most freight companies can provide an estimated delivery date when provided with the tracking number. Please note we cannot ship to P.O. Boxes or Military APOs.
Truck freight shipments usually take between 3 and 10 days from when your order ships from our facility. Trucking companies make standard deliveries between 8:00am and 5:00pm, Monday through Friday.
Small Parcel Shipments -
Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping for smaller shipments. Depending on your location, your item will arrive in one to six business days (1 to 10 business days for USPS) from ship date.
Free shipping means we will cover the shipping costs of your order to your office building or loading dock, it does not include inside delivery. This means it is your responsibility to unload the products from the freight truck and move them inside your facility or pay additional charges for the freight carrier to unload and move them inside your facility.
If you are unable to unload the products and move them inside your facility, please call us toll free 1-855-786-7667 for a quote.
We use truck freight carriers (also called LTL freight) for products too large products typically weighing over 75 pounds. Unlike UPS and FedEx parcel shipments, freight carriers are only required to bring the products to the rear of the truck.
This means it is your responsibility to unload the products from the truck and move them inside your facility or pay additional charges for the freight carrier to unload and move them inside your facility.
If you are unable to unload the products and move them inside your facility, please call us toll free at 1-855-786-7667 for a quote. Charges for inside delivery by the freight carrier at the time of delivery will be added to your credit card transaction. In addition, charges from the freight carrier for refusing shipments and re-deliveries because you are not able to receive your shipment will be added to your credit card as well. Our goal is to keep the cost of freight low by only providing charges for services you require. Please call us toll free at 1-855-786-7667 for any questions concerning freight.
Free shipping is only available on products in the continental 48 contiguous states that are listed or advertised as "Free Shipping".
Other billable freight services include:
Please call us toll free 1-855-786-7667 if you have questions or need a quote for additional services.
Definition of terms:
The unloading and delivery of merchandise from a freight carrier's truck to the inside of a facility. Inside Delivery charges vary on how much merchandise needs to be moved, how far the merchandise needs to be moved, and stairs (or other conditions) encountered with moving the freight either outside or inside the facility.
A liftgate is a platform on the rear of the freight truck used to mechanically lower and raise large heavy items from the truck for loading and unloading of cargo.
A loading dock is an area of a building where trucks are loaded and unloaded. They are commonly found in the shipping and receiving area of commercial, industrial, and warehouse buildings. Loading docks may be outside the building or fully enclosed. They are part of a facility's service or utility infrastructure, typically providing direct access to staging areas, storage rooms, and freight elevator.
Less than truckload (LTL) shipping is a transportation industry term to describe relatively small freight shipments that are too heavy or large for parcel carriers and too small to consume a full semi-truckload. LTL shipments are grouped and loaded into semi-trailers with other freight orders to make transportation economical. Typically, semi-trailers are between 26 and 53 feet long.